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This Privacy Policy explains how personal information is collected and used when customers interact with Nookn, contact support, or place an order.
We may use support and order information to answer product questions, verify delivery issues, process returns, and maintain accurate customer service records.
PERSONAL INFORMATION WE COLLECT
Device Information may include browser type, IP address, time zone, Cookies, pages viewed, search terms, and site interaction details. Order Information may include name, billing address, shipping address, payment information, email address, phone number, purchased items, order value, delivery details, and support messages.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud.
We use Device Information to improve the Site, protect checkout security, measure marketing, and understand store usage.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including Singapore’s Personal Data Protection Act 2012 (PDPA), together with applicable United States federal and state privacy laws, individuals may have rights concerning their personal information. Singapore residents may request access to or correction of personal data and may withdraw consent where permitted by law. Additional rights, including deletion, restriction, portability, or a copy of personal information, apply only where the relevant law provides them. Requests may be sent to support@nookn.shop. We may need to verify identity before completing a request, and legally permitted exceptions may apply.
Financial Data Security
To protect personal information, we use reasonable administrative and technical safeguards. Payment credentials submitted at checkout are transmitted to Shopify Payments through encrypted connections; our store does not directly receive or store complete card numbers or security codes.
This electronic encryption helps protect transaction data while the card issuer and Shopify Payments complete authorization.
Cookies, International Processing, and Retention
Cookies may support the shopping cart, checkout, preferences, fraud screening, and performance measurement. Because our ecommerce tools may operate internationally, information can be processed outside the customer's location and retained as needed for operations, legal compliance, disputes, fraud prevention, and policy enforcement.
Personal information may be processed or stored in United States and in other countries where Shopify, Shopify Payments, and our authorised service providers operate. Where required, we take reasonable measures to ensure that transferred personal information receives protection consistent with applicable data protection law.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
Business Address: 930 N Federal Hwy, Fort Lauderdale, FL 33306, United States
Privacy Email: support@nookn.shop
Phone: +1 (779) 381-8880
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)