Nookn assists with collar sizing, intended pet type, buckle and hardware questions, Shopify Payments checkout, active orders, Singapore delivery enquiries, and returns. The information below identifies the Florida company operating the store and its verified support routes.
OUR IDENTITY
Legal Business Name: 11391 NW 37TH PLACE LLCStore Name: Nookn
Physical Business Address: 930 N Federal Hwy, Fort Lauderdale, FL 33306, United States
11391 NW 37TH PLACE LLC operates nookn.shop. The Florida company identity and address remain the legal store details while Nookn currently sells and ships only within Singapore. The same identity fields appear in the footer, Legal Notice, Terms, and contact records.
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
The schedule follows Singapore time and the weekday order-handling calendar. Messages submitted later remain queued for the next support period. A carrier trace, payment review, or returned-collar inspection may require separate follow-up after the relevant order record or parcel is available.
HOW TO REACH US
Current Support Email: support@nookn.shopBusiness Phone Number: +1 (779) 381-8880
For order help, provide the order number, checkout email, and a concise description of the requested outcome. For a pre-purchase collar question, identify the product and the fact being checked, such as dog or cat format, adjustable neck range, band width, webbing, lining, breakaway or side-release buckle, D-ring, bell, reflective thread, handle, or package quantity.
If a collar arrives incorrect or with a condition issue, photographs of the full band, buckle, slider, hardware, parcel, and shipping label can help compare the delivery with the order record. Images support review but do not replace mandatory consumer rights. Never email passwords, complete card numbers, security codes, or unrelated identity documents.