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This Payment Policy outlines how Nookn displays accepted payment methods, protects transaction data, and handles approved refunds. Our default checkout payment provider is Shopify Payments.
Payment information is handled through Shopify Payments, while our store uses only the order status and transaction result needed to process the purchase.
ACCEPTED PAYMENT METHODS
Shopify Payments-supported cards and digital wallets that are currently enabled are displayed at checkout.
Only payment methods currently shown at checkout are available for the order, and the storefront payment icons must match those active methods. Available payment methods are presented at checkout and may depend on customer location, device type, browser, wallet eligibility, issuer rules, and Shopify Payments settings.
SSL ENCRYPTION & DATA PROTECTION
Transactions are submitted through Shopify Payments using encrypted checkout connections. Sensitive payment credentials remain within Shopify's protected payment environment.
This electronic encryption helps protect transaction data while the card issuer and Shopify Payments complete authorization.
PCI-DSS COMPLIANCE LEVEL 1
Shopify maintains Level 1 PCI-DSS compliance for its payment environment. Our store receives the transaction status and order information needed to process the purchase.
NO CREDIT CARD STORAGE
We do not collect, store, or have access to complete card numbers or card security codes. Payment credential verification is handled by Shopify Payments and the relevant financial institution.
TRANSACTION CURRENCY & TRANSPARENCY
All prices on our website are listed and charged in United States dollars, shown with the $ symbol and USD currency code. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. At checkout, Standard Shipping: $0.00 USD and Tax: $0.00 USD. We never charge any hidden processing fees, handling fees, or unannounced taxes.
Payment Authorization and Capture
An order is processed only after payment authorization succeeds. Depending on the payment provider, a pending authorization may appear before final capture or release.
Billing Information
Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.
Failed or Pending Payments
If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.
Fraud Review
Fraud review may apply to orders that appear unauthorized, inconsistent, or high risk. If necessary, we may cancel the order and issue a refund to the original payment method.
Refunds
Approved refunds are issued to the original payment method through Shopify Payments. Bank, card issuer, or wallet processing times may vary after the refund is submitted.
TAXES AND DUTIES
No taxes, duties, or other government charges are added to the order at checkout. The Tax field displays $0.00 USD. Customers pay only the product total shown before payment because standard shipping is also $0.00 USD.
Payment Support
For payment questions, contact support@nookn.shop or +1 (779) 381-8880. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).